Some time ago, had VISTAGE best practice speaker Mary Lore promoting her book Managing Thought
Many nuggets contained in Mary’s book perhaps none better than “What goes on inside our head drives results.”
Our beliefs, perceptions, attitudes, intentions, passion, purpose—our thoughts—drive our actions. Therefore, if we don’t address our thoughts change does not happen.
Recently, VISTAGE best practice speaker David Friedman visited my group with his presentation and group discussion on the topic of behaviors and rituals. My crowd loved David’s message!
For a little while, I kept coming back to “connecting the dots” of David’s presentation on the topic of behaviors with that of Mary’s on the topic of thought, e.g. linking thoughts (values) and behaviors.
I thought that you might enjoy a “reprise” of some of the thirty behaviors David created for his business HPC, e.g. “The HPC Way”, and that he shared with all of us.
I would encourage you to begin thinking about these behaviors from this place.
What if everyone in the organization was universally aligned on these themes? David reviews these “rituals”, one at a time weekly with his team. These behaviors build and reinforce each other and over time begin to permeate the discussions, day-to-day decisions and culture of the organization.
#1 Do what’s best for the customer. In all situations, do what is best for the customer, even if it is to our detriment. There is no better way to build a reputation than to steadfastly do what’s right for others. Every day.